"A leader is one who knows the way, goes the way, and shows the way."
John C. Maxwell
Equipping Yourself To Become The Best Leader You Can Be!
I'll never forget when we first started to hire people on our team.
I was very much a micromanager and I was looking over the new person's shoulder every single time. This was because we didn't have a process, we didn't have a clear onboarding and we didn't equip ourselves or our team members to put them in a position to be successful.
You see, at that point in time, we had no way of tracking our calls, or the offers we were making. This made it difficult to measure our results and how we performed. It ended up putting us in a tough position making our company hard to manage.
Look, to build a successful company, you've to make sure you have the tools that are necessary for you to measure and track your results. Such that when the results are placed in front of you, you'll be able to make good decisions that would move your business forward.
So what we eventually did was that we put tools in place like having a phone system that tracked dial count, the minutes of conversations, and we also had a CRM that we put in place to track the number of offers that were made. Armed with this information, we were able to have more productive conversations with our team and hold them accountable.
It also equipped our team because they now had clarity on their activities as well. So when we set expectations and clearly communicate the expected behaviors, we are able to inspect them because we have measurables and KPIs in front of us that allow us to have sophisticated conversations.
During these conversations, we begin to ask ourselves, what we can do better to help improve the conversion and the numbers we have to reach the end result that we all want.
Now, you're beginning to see why it is important to equip yourself and your team…
And also why these systems and tools are some of the most essential components to have in your business, especially when it comes to building your team and your organization. So make sure you have these in place first before you start bringing people into the team.
This is crucial because if you have a weak foundation, it won't be long before you and your business come crashing down. Here's a good example for you to understand better.
If you handed someone without construction experience a drill and also handed a general contractor a drill and asked both to go build a house…
Who do you think is going to build the house the fastest? Of course, the general contractor. He knows how to leverage the tool, he knows all the ins and outs and everything in-between unlike the individual without any experience. This is not different from the systems we use in our business. At the end of the day, it all brought down to these questions:
Are you leveraging our phone system to the maximum capacity? Are you leveraging your CRM to the maximum capacity?
As a leader, it is not enough to have these tools, it is also important that you and your team members know how to leverage them to drive your business to the place you want it to be. That's it!
I hope you find this helpful.
Have a lovely day.